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Voiceguide
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VoiceGuide allows fast
and easy creation of
Interactive Voice
Response systems (IVRs)
using a Windows PC and a
Voice capable modem or a
Dialogic card. IVR
systems are
used in a wide range of
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Office : Auto Attendant,
Voicemail & Unified
Messaging systems. |
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Call Center: Intelligent
Call Routing & Queuing,
Fax-Back, Web and email
interactions. |
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Technical Support : Help
Desk, Ticket Scheduling
and Status |
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Banking : Telebanking,
Bill Payment, Locator
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Insurance : Claim
Status, Enrollment |
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Securities : Account
Information, Trades,
Quotes |
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Government : Scheduling,
Pay-by Phone, Taxpayer
Services, Notifications
& Reminders. |
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Healthcare : Appointment
Reminders, Benefit
Inquiry, Claim Status,
Plan Enrollment,
Prescription Refill,
Test Results Reporting,
Surveys. |
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Retail : Order Status &
Processing, Accounts
Payable, Store &
Inventory Locator. |
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Utilities : Account
Information, Outage
Reporting, Service
Scheduling, Meter
Reading. |
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Travel & Hospitality :
Flight
Information/Schedules,
Ticketing, Frequent
Customer Account
Information, Promotions
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Creating
VoiceGuide
Scripts
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VoiceGuide's Script
Designer is a powerful
and easy to use
application development
visual editing tool for
the creation of IVR
applications. Creating
an IVR system in
VoiceGuide takes just a
few clicks :
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select the
action modules,
place them in
your script, |
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select which
keys caller must
press |
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record your
sound prompts, |
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press the Run
Script button... |
A simple script may
look something like this
in your design window:

There are further
modules available which
can be used to build
more sophisticated
systems.
Below is a list
modules which are
available in VoiceGuide:
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Play Sound
File
Plays a sound
file, while
awaiting a key
press from the
caller.
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Record Sound
File
Records a sound
file. Stops when
the caller
presses a key or
when the busy
tone or silence
is detected.
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Get Number
Plays a sound
file, and
accepts the
number sequence
entered by the
caller. It can
optionally play
back the number
sequence for
customer
verification.
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Say Number
Speaks the
supplied number
as: Digits,
Number
Amount (Dollars
and/or cents),
Date/Time
(variety of
formats).
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Transfer Call
Will transfer
the call to
another
extension or
telephone
number.
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Make Call
Queues a call,
or a sequence of
calls. The calls
will be made as
soon as
VoiceGuide has a
line available
to make a call
on.
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Send Pager
Message
Sends a pager
message.
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Send Email
Sends an Email
message and
attachments.
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Database
Query
Retrieves or
updates
information in
the selected
database.
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Run Program
Runs the
specified
program, and
reads in any
information
returned by the
program.
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Time Switch
Go down
different paths
depending on
current or
specified date,
day, time of
day, etc.
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Evaluate
Expression
Performs
calculations
based on
internal
variables,
Boolean
expression or an
Arithmetic
expression
specified.
The results of
calculations
performed in
this module can
be used in other
parts of the
script
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Run VB Script
Runs a VB
Script, and
reads in any
information
returned by the
VB Script.
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Send DDE
Command
This module
sends commands
and data to
other programs
using DDE
(Dynamic Data
Exchange).
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Hangup the
Call
Finishes the
call. |
VoiceGuide integrates
easily with many types
of third party
applications and
supports detection of
PBX inband signaling.
Capability to interface
to external programs,
execute VB Scripts and
VoiceGuide's COM
interface ensures that
it can be used to create
any type of Automated
Telephone System that
you or your business may
require, and its ability
to use Voice modems or
Dialogic cards allows it
to be used for small or
large systems.
It’s the easiest way
to create IVR systems.
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De FonoMail is een compact maar veelzijdig voice response systeem
voor kleine en middelgrote organisaties De Fonomail kan dienst doen als automatische
telefoniste, voicemail systeem, wachtrij systeem, informatie op verzoek systeem
of een combinatie hiervan.
Heeft u nog vragen? Aarzelt u dan niet om contact met ons op te nemen.
Wij
helpen u graag verder.
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